3 Steps to Solving Customer Issues on Social Media

This blog post is an excerpt from our latest white paper “Building a customer centric social media strategy.” To download the white paper for free, click here. Social media should be seen as a customer support channel, with the same impact (if not more, due to its public nature) as phone, email, or live chat. […]

Digital Monitoring – Are you listening?

This blog post is an excerpt from our latest white paper “Building a customer-centric social media strategy.” To download the white paper for free, click here. “The first step to understanding your customers is to listen. Your customers are already online, most likely they are contributing to the 1.49billion monthly active Facebook users, the 1billion […]

Social Media for Lead Generation

Case Study Social Media for Lead Generation With over 500 million Tweets sent every day, finding the relevant ones to your industry, product and location is no easy task. Refining the search further to pin point leads for your brand to engage with is a time consuming but rewarding challenge. Cloud90 generate inbound sales and […]

Social Media as an Early Warning System

Case Study Social Media as an Early Warning System Crowd validation and Cloud90 verification confirmed that not only online, but all banking systems were down for an international retail banking group. A tweet sent out of business hours at 9pm one night was verified by Cloud90 and confirmed to be a high priority issue for […]

Social Media for Investor Relations

Case Study Social Media for Investor Relations As an angry protest group rallied the troops, their Facebook group gained traction and the likelihood of a prolific Fortune 100 company’s AGM being stormed was imminent. Cloud90 alerted the Head of Investor Relations to the potential threat of strike action outside the AGM’s location as the Facebook […]

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