social media Archives - Cloud90 | Live Social Media Monitoring

Three Steps to Solving Customer Issues on Social Media

This blog post is an excerpt from our latest white paper “Building a customer centric social media strategy.” To download the white paper for free, click here. Social media should be seen as a customer support channel, with the same impact (if not more, due to its public nature) as phone, email, or live chat. […]

Digital Monitoring – Are you listening?

This blog post is an excerpt from our latest white paper “Building a customer-centric social media strategy.” To download the white paper for free, click here. “The first step to understanding your customers is to listen. Your customers are already online, most likely they are contributing to the 1.49billion monthly active Facebook users, the 1billion […]

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